Contact us
Reach us through the contact form or by email ([email protected]). We usually reply within 2 business days.
What to include for a faster answer
- The email address you registered with, and the site’s domain
- What you were looking at, and how it differed from what you expected (a screenshot of the screen is best)
- For a numbers discrepancy, the period, comparison, and filter settings, and what you compared against (for example, the numbers for the same period in your store admin)
- For WooCommerce, the WordPress, WooCommerce, and plugin versions, and your server (hosting provider name)
Pages to check first
| Symptom | Page |
|---|---|
| Tracking data isn’t arriving | Check that tracking works |
| Orders aren’t arriving, or revenue is ¥0 | WooCommerce, Shopify |
| Numbers don’t match my admin or GA4 | When numbers don’t match |
| I don’t understand what an improvement card’s amount means | Reading the amounts |
| Pricing and cancellation | Plans and session allowances, Cancel or delete your account |
Requests and bug reports
Requests like “I’d like this kind of card” or “please support this cart” are welcome too. We consider platform support in order of how many requests we receive.