Last updated: September 2026
These Terms set out the conditions between you and VanillaCall ("we", "us") for the use of "NextRise Analytics" (the "Service") that we provide.
You may use the Service once you apply for an account via our designated method and we approve it. Keep your registration information accurate and up to date.
Fees apply based on the plan you choose. Price levels and available features are identical regardless of how you sign up. (i) Signing up directly on our website: billing starts after a 7-day free trial. Payments are processed via our payment provider (Paddle) and billed automatically on each renewal date; cancel before the next renewal date to stop further charges. (ii) Adding the app from an e-commerce platform's app store: fees are consolidated into that app store's invoice and you do not pay us directly. Whether a free trial applies, when billing starts, how billing periods are closed, and plan changes, cancellation and refunds all follow that app store's rules and are carried out in its own admin. If you remove the app, any billing period that has already closed under that app store's rules remains payable. Plan amounts, session allowances and the differences between routes are set out on our Pricing page and in the 'Plans and session allowances' documentation.
You must not violate laws or public order, infringe our or third parties’ rights, interfere with the operation of the Service, or attempt unauthorized access or reverse engineering.
We may suspend or change all or part of the Service, without prior notice, for maintenance, incidents, or other operational needs.
The Service and its analytics/recommendations do not guarantee any specific outcome (such as increased revenue). Except in cases of our willful misconduct or gross negligence, we are not liable for damages arising from your use of the Service.
Handling of your data follows our separate Privacy Policy. We process data as necessary to provide the Service.
Where we obtain personal data (including order information) from an e-commerce platform you connect to the Service, you act as the controller and we act as the processor. (i) We process it only on your instructions and only for the purposes set out in these Terms and our Privacy Policy — analytics and improvement recommendations for your own store — and we never use it for other purposes or sell it to third parties. (ii) We collect only the minimum needed for that analysis; we do not collect a shopper's name, address, email address or phone number. (iii) We apply appropriate safeguards, including encryption in transit and at rest. (iv) If we engage a sub-processor, we impose equivalent obligations and remain responsible for it; sub-processors are listed in our Privacy Policy. (v) We retain the data for as long as you use the Service, and delete it promptly when a site is deleted, an account is closed, or we receive a redaction request from the connected platform. (vi) We will notify you promptly of any personal data breach, as required by law. (vii) On request, we will provide reasonable information about our compliance with this section.
We may revise these Terms as needed. We will announce material changes within the Service or by email.
These Terms are governed by the laws of Japan. Any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our location as the court of first instance.
The Service is provided by VanillaCall (Operations manager: Kairi Fujii), Yamato Bldg. 405, 1-6-16 Kanda-Izumicho, Chiyoda-ku, Tokyo 101-0024, Japan. Contact: [email protected].