Cancel (stop your subscription)
You can cancel at any time from Account menu → Billing & plan → Cancel.
- You keep full access until the end of the current period. No charges are made from the next renewal date onward.
- We don’t issue prorated refunds (given the nature of a digital service, except where required by law).
- Your data is kept. You can undo the cancellation at any time during the period with “Undo cancellation” on the same screen. Even after the period ends, choose a plan again and you pick up where you left off.
If you subscribed through the Shopify App Store, do this from Apps → NextRise Analytics in your Shopify admin.
Delete your account
From Account menu → Account settings → Delete account.
- Your account and all registered sites, tracking data, integration details, and subscription details are deleted. This can’t be undone.
- If you have an active subscription, it’s canceled automatically when you delete your account (no further charges).
- All that remains are aggregate values that can’t identify you or your sites (Article 11 of the Privacy Policy).
If you “just want to stop for now”, we recommend canceling rather than deleting your account. Your data stays, so you can pick up where you left off when you come back.
Cleaning up the WordPress plugin or Shopify app
- WooCommerce: deactivate and delete the plugin on the WordPress side. Disconnecting also removes any scheduled import jobs.
- Shopify: uninstall the app from your Shopify admin.